What is VELFLAME?
VELFLAME is a flame-effect aroma diffuser designed to combine atmospheric lighting with a relaxing fragrance experience.
How does the flame effect work?
The device uses lighting and mist to create a visual effect inspired by a real fireplace. It is designed for ambiance, not for heating a room.
Can I use essential oils?
Yes, if you use compatible essential oils according to the product instructions.
Does the product come with a remote control?
Remote control availability depends on the selected model. Please check the product listing before ordering.
How do I power the diffuser?
The device is USB-powered. Follow the included instructions for safe use.
How can I track my order?
Once tracking information is available, use the tracking link provided in your shipping confirmation email.
What if my product arrives damaged?
Please contact us at velflame.official@gmail.com with your order number and clear photos of the damage.
How can I contact customer support?
Email us at velflame.official@gmail.com, and we'll do our best to help.