At VELFLAME, we want you to feel confident when shopping with us.
Return Requests
If you would like to return an item, contact velflame.official@gmail.com with your order number and the reason for your request.
Damaged or Defective Products
If your product arrives damaged or defective, contact us with photos or a short video showing the issue. We will review your request and explain the next steps.
Refunds
Approved refunds will be issued to the original payment method where possible. The time it takes for the funds to appear may depend on your payment provider.
Return Conditions
Products may need to meet certain conditions to qualify for a return. Please contact us before sending an item back.
Need Help?
Email velflame.official@gmail.com for assistance with returns, replacements, or refunds.
Important: Add your actual return period, return address, conditions, and refund processing time before publishing. Your policy must also comply with applicable consumer protection laws, including EU distance-selling rules where relevant.